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Delivery policy

Shipping and Returns Policy

Shipping

Free UK Delivery

At Created Brilliance, we offer free delivery on all orders for delivery within the UK. All in stock products ordered before 2pm are despatched with Royal Mail Special Delivery by 1pm to guarantee next-day delivery. Orders placed after 2pm will be delivered on the following working day. Made to order items will be delivered within 4 weeks.  All deliveries are insured and tracked, the tracking information will be sent to you by email once your purchase has been despacthed.

Unfortunately, we are not able to deliver outside of the UK at this time.

Returns

30 Day Returns

If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. If your item meets with our returns criteria we will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

In order for your purchase to be eligible for a return, please make sure that:

    • The item is returned within 30 days of receipt
    • The item is returned in the original packaging
    • The item is unused and not damaged
    • You have the receipt or proof of purchase

      Unfortunately, any products that have been personalised are non-refundable. Due to hygiene reasons, earrings cannot be returned if the hygiene seal has been broken.

      Your Order Cancellation Rights

      You are entitled to cancel your order within 14 days without giving any reason for doing so.

      The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

      In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

      By email: info@createdbrilliance.co.uk

      By visiting this page on our website: https://createdbrilliance.co.uk/pages/contact-us

      We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

      How to Return an Order

      You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:

      BJB Ltd T/A Created Brilliance
      14 Kirby Street
      London
      EC1N 8TS
      United Kingdom

      We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

      Exchanges

      If you need to exchange a product for the same one, contact us. Please note that we only replace goods you received defective or damaged.

      Gifts

      If the Goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

      If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

      Contact Us

      If you have any questions about our Returns and Refunds Policy, please contact us:

      By email: info@createdbrilliance.co.uk

      By visiting this page on our website: createdbrilliance.co.uk/pages/contact-us

      Free Lifetime Manufacturing Warranty

      We take pride that our jewellery is produced to a high standard and offer our customers a free lifetime warranty against manufacturing defects on all Created Brilliance jewellery.

      If you experience damage to your purchase due to a manufacturing defect, we recommend that you contact us directly so we can evaluate your piece. Please email us at: info@createdbrilliance.co.uk so that we can arrange the return. If after the evaluation a manufacturing defect is found, we will repair the warrantied damage or replace the item without charge. If a repair is required that is not covered under the lifetime manufacturing warranty, we will provide a price quote for approval before work is performed. Repair work performed by a jeweller other than Created Brilliance will void the warranty.

      All fine jewellery can be affected by normal wear and activities, this is especially true for rings. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss of theft. Coverage also excludes damage or loss caused

      by a failure to obtain the repairs required to preserve the integrity of the jewellery.

      A few examples of common jewellery issues that would not be considered manufacturing defects:

        • The discolouration of precious metals caused by chemicals or cosmetics.
        • Claws catching, wearing out or bending over time due to everyday wear or normal damage, allowing a gemstone to fallout.
        • Precious metals wear down over time and may require restoration work.